Delivery, Portal & Retention

Report and deliverable turnaround begins after field collection is complete and all required customer information has been received. Business-day targets are measured from that starting point.

What starts the clock?

• Completion of field data collection
• Receipt of required customer information (access, scope clarifications, GIS files, etc.)
• Confirmation that the approved Scope of Work or Project Order is in effect

Turnaround may be extended if additional information is needed after field work, or if the scope changes after collection begins. We will communicate any revised timeline as soon as it is known.

Deliverables are provided through the authenticated Customer Portal or authorized email. A secure transfer service or other delivery method may be used only when expressly authorized in the signed Scope of Work, Project Order, or amendment.

• Authenticated Customer Portal for approved users and associated projects
• Authorized email to the customer’s designated contact address
• Other delivery methods only when expressly approved in the signed Scope of Work, Project Order, or amendment

The Cox Aerial Solutions customer portal provides a convenient, authenticated location for approved users to view reports, invoices, scheduled appointments, and messages associated with their account.

Portal and delivery availability

• Final Deliverables normally remain available through the active Customer Portal or delivery system for 90 days after delivery.
• After 90 days, active portal content may be removed from immediate online access.
• Annual partnership status does not create an unlimited archive or full-agreement archive. Customers must download and preserve authoritative copies during the applicable active period.

Portal security

Portal accounts are authenticated through email and password or Google sign-in. Each user can access only the projects and documents tied to their account. Customers are responsible for maintaining the security of their login credentials and for notifying Cox Aerial Solutions LLC promptly if they suspect unauthorized access.

Cox Aerial Solutions LLC retains selected Project Data for operational, quality-assurance, and customer-support purposes. Retention is not a substitute for the customer maintaining their own copies of final deliverables.

Selected retained project data

• Selected raw imagery, processed data, and report files may be retained for up to 365 days after delivery.
• Retention is limited to what is reasonably necessary for quality review, rework, dispute resolution, and customer support.
• Not all project files are retained for the full period; large raw datasets may be purged earlier unless a separate storage arrangement is in place.

Data restoration

Customer responsibility

Customers should download and store their final deliverables promptly. Cox Aerial Solutions LLC is not responsible for data loss after the retention period, after portal access expires, or due to customer-side storage failures.

After full payment, customers own the contracted Project Data created specifically for them and identified for delivery, subject to the applicable agreement, third-party rights, privacy requirements, platform rules, and Cox Aerial’s retained Background Intellectual Property. Cox Aerial retains its templates, methods, report designs, workflows, and other Background IP.

Customer use rights

The customer may use and share its Project Data for the lawful operational, maintenance, engineering, insurance, regulatory, contractor, listing, marketing, financing, legal, or internal purposes authorized by its agreement.

Cox Aerial public-use restriction

Cox Aerial Solutions LLC will not publicly use customer names, logos, property or infrastructure imagery, locations, maps, findings, reports, listing media, or project details without separate written permission.

Critical-infrastructure and third-party distribution

Critical-infrastructure publication and third-party distribution remain subject to the customer’s signed agreement, confidentiality obligations, and security restrictions.